Questions about Lifeline Program?

No. If you qualify you will receive a package in the mail that includes your wireless handset which will be preloaded with free minutes of airtime.

When you receive your new cellular phone, inside the package will be instructions on the activation procedure as well as important information about your Lifeline program. Make sure you read all of the information provided to ensure that you maximize the benefits of your new cellular phone.

You can’t purchase additional minutes of airtime to add to your account if you want. However, you do not need to buy any additional airtime to keep your lifeline phone active!

The number of free minutes added to your account varies by state and service plan you select. What about my unused minutes, will they roll over to the next month? Only valid with certain plans if you select a rollover plan all unused free minutes will automatically roll over to the next month.

If you had Lifeline before you may still qualify as long as you meet the eligibility requirements. If your Lifeline account is still active with your previous carrier then you will be required to contact that carrier to cancel service prior to re-enrolling with Lifeline Program. However, Lifeline benefits are strictly limited to one per household.

If you are receiving Lifeline benefits now on your home phone you may not receive Lifeline benefits on any other telephone (land-line or cell phone). Only one Lifeline benefit per household is permitted.

Deposit is not required.

Contract is no need it.

All is completely FREE.

To apply for Lifeline Program service, just click here and follow the instructions for your state. To find out if you live in an area where Lifeline Program will be able to service you, Click Here.

Renewal rules may vary somewhat by state. Federal regulations require that you annually re-certify your continued eligibility to receive wireless Lifeline benefits. Therefore, each year, Lifeline must confirm your continued eligibility for the Lifeline program. This process only takes a few minutes of your time. We must have your cooperation in order to continue to provide you with discounted wireless service.

Yes. Lifeline Program supports wireless phones that are Hearing Aid Compatible (HAC). What makes a phone hearing aid compatible? Hearing aids operate in one of two modes – acoustic coupling or telecoil coupling.

Hearing aids operating in acoustic coupling mode receive and amplify all sounds surrounding the user; both desired sounds, such as a telephone’s audio signal, as well as unwanted ambient noise.

Hearing aids operating in telecoil coupling mode avoid unwanted ambient noise by turning off the microphone and receiving only signals from magnetic fields generated by telecoil-compatible telephones.

In the United States, about 25-30 percent of hearing aids contain telecoils, which generally are used by individuals with profound hearing loss.

The standard for compatibility of digital wireless phones with hearing aids is set forth in American National Standard Institute (ANSI) standard C63.19. ANSI C63.19 contains two sets of standards: an “M” rating from one to four for reduced radio frequency (RF) interference to enable acoustic coupling with hearing aids that do not operate in telecoil mode, and a “T” rating from one to four to enable inductive coupling with hearing aids operating in telecoil mode.

A digital wireless phone is considered hearing aid-compatible for acoustic coupling if it meets an “M3″ rating under the ANSI standard.

A digital wireless handset is considered hearing aid-compatible for inductive coupling if it meets a “T3″ rating under the ANSI standard. A subscriber may request to receive either an “M” or “T” rated cellular handset depending on which they require. However, the mobile phone you receive is random according to Lifeline Program inventory.